Shipping

Products in stock are normally shipped with 48 hours (business days).
Products that are in stock but with the engraving option are normally shipped in 3 business days.
Products that are not in stock will be delivered with time limit that may vary.
For all “special orders’’ please check the shipping deadlines on the webpage of the chosen urn or contact customer service: info@musesdesign.com
MUSES will ensure to protect the products by meticulously packaging them.

SHIPPING RATES (flat rate)

URGENT SHIPPING:

Faster shipping is available providing additional costs, which vary depending on the location and the deadline. Contact us at 514 318-7122 or at info@musesdesign.com to get a quotation.

SHIPPING RATES FOR CANADA

Free shipping in Canada.
Urns : Xpresspost through Canada Post. From 2 to 5 days.
Funeral jewels : Standard Parcel Post through Canada Post. From 2 to 9 days.

USA SHIPPING RATES

Urns: Shipping costs of 25$. Xpresspost through Canada Post. From 3 to 9 days.
Funeral jewels : Shipping costs of 5$. Standard Parcel Post through Canada Post. From 3 to 9 days.

INTERNATIONAL SHIPPING RATES

Urns: Shipping costs of 50$. Xpresspost through Canada Post. From 6 to 12 days.
Funeral jewels : Shipping costs of 10$. Standard Parcel Post through Canada Post. From 6 to 12 days.

PICK UP

By appointment only.

 

CHANGES TO OR CANCELATION OF YOUR ORDER

You can modify or cancel your order at any time before it is processed by writing to info@musesdesign.com. However, as soon as the order is shipped it is impossible to cancel it. It is not possible to cancel a special order or one with the engraving option.

PRICES
The prices for the items are in Canadian dollars (CAD) and payable in that currency. All our prices do not include taxes, transportation or duty fees. When the order is processed, the taxes and shipping fees are added and calculated in accordance with applicable legislation and established policies.
THE APPLICABLE CUSTOM CHARGES IN THE COUNTRY WHERE THE ITEM IS SHIPPED ARE NOT UNDER NO CIRCUMSTANCES INCLUDED IN OUR PRICES AND SHALL BE PAID BY THE CLIENT.

AVAILABILITY OF ITEMS
Generally speaking, the online availability of items allows you to know if a desired item is in stock.
However, the availability might change while you complete the payment process or when a supplier informs us that a special order item is no longer available.
Sometimes, an order might be cancelled by our system for various reasons such as:
• Difficulty in processing your payment information
• Inability to deliver at the address provided
• Duplication of a prior order
In these cases, the client will be advised as soon as possible of the unavailability of an item or the reasons for the cancelation of an order.

Refund policy

CHANGES TO OR CANCELATION OF YOUR ORDER
You can modify or cancel your order at any time before it is processed by writing to info@musesdesign.com. However, as soon as the order is shipped it is impossible to cancel it. It is not possible to cancel a special order or one with the engraving option.

RETURN AND EXCHANGE

Exchanges and returns are allowed up to 15 days after the reception date. Exceptions: special orders, engraved products, urns that have housed ashes.

Restocking fess of 15% are applicable.

Transportation fees are the client’s responsibility.

Exchange items should be duly packed and sent via Canada Post Express to the following address: 5795, de Gaspé Avenue, room 204, Montreal, Quebec H2S 2X3.

Damaged item during transportation or mistake with the order

If you did not receive the proper item or if it was damaged during transportation, we will send you a new one at our expense or will reimburse you the total cost upon reception of the item. We will pay the return shipping fees.

Procedures to follow for returning an item:

Please contact us at info@musesdesign.com
Send us a picture of the item. If an item was damaged during shipping, you should also send us a picture of the damaged package.
You will be given a return authorisation number as well as instructions, by email.
We will proceed with the reimbursement in the same manner in which we received payment, following inspection of the returned item.